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Which private health insurance will you accept?

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We accept all private health insurance providers, however our preferred providers are BUPA (Como and Mandurah), Medibank Private (Mandurah only) and HCF (all locations).

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Do I have to pay the entire fee upfront and then claim from my health provider?

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We have HICAPS facilities at all practices for easy and convenient claiming.

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Do I need a referral to see a physiotherapist?

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If you are a private patient, you don’t need a referral.  You will require a referral if you are covered by Department of Veterans Affairs or Medicare or this is a Vehicle Insurance or Workers Compensation claim.

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What should I bring to my first appointment?

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Bring all relevant medical documents, x-rays and tests to your first consultation

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How long does an appointment take?

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Initial appointments are generally 30-40 minutes.  Following appointments are approximately 20 minutes.  Complex cases may take longer.

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I’ve been to the physio before and I always felt the pressure to continue making appointments.

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We guarantee that we will not waste your time or money over-servicing, and that you will feel a benefit from our treatment within 6 sessions.

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Will you refer me to a specialist if I require more treatment?

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Yes. Should a specialist referral be indicated for your condition our physios will refer you to the appropriate health care provider.

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What should I wear to my first appointment?

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Wear comfortable clothing so we can access the relevant body part (and surrounding areas) easily. Keep in mind that the physiotherapist may need you to disrobe to expose the body area being treated. If you require a female physiotherapist please make mention of this when you book your appointment.

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What should I bring to exercise classes?

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Bring water and a small towel.  Closed shoes need to be worn with all gym equipment except pilates and ball classes.

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